Case Study > Management > Recovery and Stabilization of Business-Critical Applications  
Recovery and Stabilization of Business-Critical Applications  
Mar 03 2023 |6 min read
Problem Statement

Client required support for monitoring and automation of applications developed by in-house Development teams to reduce the manual effort involved in recovery and stabilization of the essential components which provide necessary data for successful trade execution.

Project Objectives
  • Provide 24x7 support to ensure stability of the onboarded applications and services.
  • Work on developing scripts and automation of applications 
  • Gradually expand the support from L1 to L2 complete support model.
  • Gain expertise in the monitoring tools to help in user queries.
  • Problem management and RCA of the issues encountered to reduce the MTTR going forward.
  • Iteratively conduct WAF review and address the gaps in the monitoring.
Scope of Work included
  • Ensuring 24x7 support throughout the year and act as a backbone for the Dev teams by being the first line of defense for the applications based on service-oriented architecture.  
  • Proactive Monitoring of applications (including trade floor critical applications) using different tools like Splunk, PagerDuty, Prometheus/ Grafana etc.
  • Incident and Problem management of the Production issues encountered for the services and implementing the action items discussed as a part of RCA to avoid issues in the applications during trading hours.
Approach Followed
  • A single team was subdivided into different verticals to focus and support the applications in various domains, each owned by a different person.
  • Each domain vertical worked on the projects to transition into the new structure and develop a similar model of support as per the requirements.
Technology Stack
  • Technologies: Python, Windows PowerShell, Unix/Linux
  • Databases: Oracle, PL/SQL
  • Tools: Splunk, AWS Cloud implementation, PagerDuty, SolarWinds, Prometheus, Grafana, Autosys
  • Configuration Management: SVN/Git, Quick build and Gitlab (CICD), JIRA, Service Now

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Sunpreet Kaur

Sunpreet Kaur

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