Client required support for monitoring and automation of applications developed by in-house Development teams to reduce the manual effort involved in recovery and stabilization of the essential components which provide necessary data for successful trade execution.

• Provide 24x7 support to ensure stability of the onboarded applications and services.
• Work on developing scripts and automation of applications 
• Gradually expand the support from L1 to L2 complete support model.
• Gain expertise in the monitoring tools to help in user queries.
• Problem management and RCA of the issues encountered to reduce the MTTR going forward.
• Iteratively conduct WAF review and address the gaps in the monitoring.

• Ensuring 24x7 support throughout the year and act as a backbone for the Dev teams by being the first line of defense for the applications based on service-oriented architecture.  
• Proactive Monitoring of applications (including trade floor critical applications) using different tools like Splunk, PagerDuty, Prometheus/ Grafana etc.
• Incident and Problem management of the Production issues encountered for the services and implementing the action items discussed as a part of RCA to avoid issues in the applications during trading hours.

• A single team was subdivided into different verticals to focus and support the applications in various domains, each owned by a different person.
• Each domain vertical worked on the projects to transition into the new structure and develop a similar model of support as per the requirements.

• Technologies: Python, Windows PowerShell, Unix/Linux
• Databases: Oracle, PL/SQL
• Tools: Splunk, AWS Cloud implementation, PagerDuty, SolarWinds, Prometheus, Grafana, Autosys
• Configuration Management: SVN/Git, Quick build and Gitlab (CICD), JIRA, Service Now