Establishment of continuous (24x7x365) monitoring, debugging, maintenance and development support for complex processes responsible for end-to-end Analytical data delivery with Business-Critical SLAs.

• 24x7 support structure for all managed services  
• SLA, Availability, Incident & problem management 
• Capacity management and deployment planning 
• Data validation to ensure quality of data
• Automation through Agile methodology
• QA(automated and manual) for all the components of the Portfolio Management System 

• DevOps services for all applications and infrastructure components 
• Managing the SLAs of all critical functionalities and applications 
• Quick resolution of issues (1000+ issues per month) by multi team coordination
• Production Gatekeeper - Deciding when and what to deploy 
• Manual and automated QA Support (Integration and Regression Testing)
• Proactive Data validation and correction of 100+ reports daily
• Business Reporting - Weekly call with client, bi-weekly with management and monthly/quarterly with CXO level management

• Core Technologies: C++, .NET , JAVA, Perl, Python, csh, Bash, Oracle, Sybase
• ETL Tools: Informatica 
• DevOps Tools: Splunk, SolarWinds, AppDynamics, Jenkins, Consul, Puppet, Chef, GIT, Prometheus, Grafana, PagerDuty, ELK
• Databases: Oracle, MySQL
• Cloud Technologies: AWS (Lambda, CloudWatch, CloudTrail), managed cloud platforms like cloud-foundry 
• Automation through Python, Unix based scripts